Rental Policies

*Jungle Jump processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. We require a non-refundable deposit of $60.00 to hold and book your reservation request. Please be sure to call our office at 214-552-4701 to make payment arrangements.  Drivers collect final payment at time of set up cash only. Payments with credit card are to be paid no later than one day before event. No exceptions.!

Rental Period: Our equipment is rented by the event, however there is an 8 hour maximum time limit; a few large items are rented by the hour. Jungle Jump only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event.

Delivery Times: Backyard parties are delivered within a 3 hour delivery window generally between 9am to 12pm and picked up the same afternoon or evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. 

Set up:  It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee. It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Jungle Jump is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is to avoid any damage.                         

ATTENTION: Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.

Payment Policy: It's critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up . NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.

Power requirements: Customer is responsible for power. Jungle Jump is NOT liable for problems due to power issues. Typically we need (1) 20-amp circuit for EACH blower; other items can NOT be plugged into the same circuit. We furnish one 50' extension cord. Unit needs to be placed within 85' of power source. Generators may be rented in advance if a power source is not available.

Adult Supervision: Jungle Jump does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they're following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

Damages: Customer is responsible for all damages to unit and any cleaning charges ($50 to $500) due to misuse (food, gum, rocks, etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.

Pick Up Times: Backyard parties are generally picked up within 2 hours of your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.

CANCELLATION POLICY:

Deposit/Refund Policy:

To book your date and reserve your rental, a NON-REFUNDABLE deposit of $60.00 is required.

Deposits are non-refundable at the time of the booking however we will be happy to apply that credit towards a future rental for up to one year from the date of the original rental.

Simply give us a call or send us an email within 14 days before  your next party rental. This will give us time to add you to our schedule and make sure everything you would like to rent would be available.

If the rental is canceled for any reasons (ours, yours or the weather) your deposit is non-refundable. If cancellations are made more than 15 days prior of your event, any payments made over the deposit will be refunded within 5 business days.  If cancellations are made less than 14 days of your rental date, any payments made over the deposit will not be refunded. However, we may give you credit for a future rental.

RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery with NO refund provided.  (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that Jungle Jump Event & Party Rentals LLC can deliver if weather conditions get better.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, than we will go ahead and deliver the order. However, if it does start to rain during the rental time, Jungle Jump Event & Party Rentals LLC reserves the right to cancel the order, due to safety concerns, with NO refund provided.

During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.

It is the customer’s responsibility to call Jungle Jump Event & Party Rentals LLC  to cancel their order or go through with it during these rain/inclement weather days before 8am . If customer decides to cancel the rental, once Jungle Jump Event & Party  Rentals LLC driver has already arrived at their location, than Jungle Jump Event & Party Rentals LLC reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.